Comments on: Do You Give Spectactular Customer Service? http://www.smallbusinessbranding.com/1200/do-you-give-spectactular-customer-service/ Small Business Branding and Marketing Advice and Commentary Thu, 09 Feb 2012 02:07:26 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Vera Raposo http://www.smallbusinessbranding.com/1200/do-you-give-spectactular-customer-service/comment-page-1/#comment-267846 Vera Raposo Fri, 17 Apr 2009 20:17:11 +0000 http://www.smallbusinessbranding.com/?p=1200#comment-267846 JLT - FAQ's are great pages to also use to sell your services in a non "salesy" way. I have alot more to ad to my FAQ page myself, it's very basic at the moment. IM - Yes, it's true about service, sometimes you just don't get it. I won't say I haven't made mistakes with my service but at least I do my best to rectify the situation quickly and then fix things. JLT – FAQ’s are great pages to also use to sell your services in a non “salesy” way. I have alot more to ad to my FAQ page myself, it’s very basic at the moment.

IM – Yes, it’s true about service, sometimes you just don’t get it. I won’t say I haven’t made mistakes with my service but at least I do my best to rectify the situation quickly and then fix things.

]]> By: Internet Marketing http://www.smallbusinessbranding.com/1200/do-you-give-spectactular-customer-service/comment-page-1/#comment-267545 Internet Marketing Thu, 16 Apr 2009 05:37:56 +0000 http://www.smallbusinessbranding.com/?p=1200#comment-267545 This is a hot topic for me as more and more I get bad customer service all over the place and I just wonder what has happened to the concept in the US, it is upsetting when you go somewhere and get treated badly, it is just unacceptable. Thanks Vera for posting on the topic. JR This is a hot topic for me as more and more I get bad customer service all over the place and I just wonder what has happened to the concept in the US, it is upsetting when you go somewhere and get treated badly, it is just unacceptable.
Thanks Vera for posting on the topic.
JR

]]> By: Japanese Language Training http://www.smallbusinessbranding.com/1200/do-you-give-spectactular-customer-service/comment-page-1/#comment-267219 Japanese Language Training Tue, 14 Apr 2009 12:08:37 +0000 http://www.smallbusinessbranding.com/?p=1200#comment-267219 HI, great post - I installed a FAQ page on one of my sites some time ago and it really helped me in managing my time (not so many emails to answer) and give more timely (intant compared to email) feedback to my audience. For questions that were not covered by the FAQ, I installed a small survey script at the bottom of the FAQ so they can send me new questions that I will answer on an updated FAQ page. HI, great post – I installed a FAQ page on one of my sites some time ago and it really helped me in managing my time (not so many emails to answer) and give more timely (intant compared to email) feedback to my audience.
For questions that were not covered by the FAQ, I installed a small survey script at the bottom of the FAQ so they can send me new questions that I will answer on an updated FAQ page.

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