Comments on: How To Make Face Time Work For You http://www.smallbusinessbranding.com/1221/how-to-make-face-time-work-for-you/ Small Business Branding and Marketing Advice and Commentary Thu, 09 Feb 2012 02:07:26 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: mutuelle santé http://www.smallbusinessbranding.com/1221/how-to-make-face-time-work-for-you/comment-page-1/#comment-335322 mutuelle santé Mon, 20 Sep 2010 07:21:40 +0000 http://www.smallbusinessbranding.com/?p=1221#comment-335322 Very good article! Thanks a lot Very good article! Thanks a lot

]]> By: Ed Roach http://www.smallbusinessbranding.com/1221/how-to-make-face-time-work-for-you/comment-page-1/#comment-332107 Ed Roach Thu, 08 Jul 2010 02:56:31 +0000 http://www.smallbusinessbranding.com/?p=1221#comment-332107 Thanks for commenting Cheap :) Thanks for commenting Cheap :)

]]> By: Cheap Handbags http://www.smallbusinessbranding.com/1221/how-to-make-face-time-work-for-you/comment-page-1/#comment-331732 Cheap Handbags Sat, 03 Jul 2010 05:56:33 +0000 http://www.smallbusinessbranding.com/?p=1221#comment-331732 With more and more exposure to developing technologies, consumers are becoming more technical savvy. I have a very good relationship – one’s that I know have an open invitation. With more and more exposure to developing technologies, consumers are becoming more technical savvy. I have a very good relationship – one’s that I know have an open invitation.

]]> By: Ed Roach http://www.smallbusinessbranding.com/1221/how-to-make-face-time-work-for-you/comment-page-1/#comment-290563 Ed Roach Mon, 19 Oct 2009 15:09:48 +0000 http://www.smallbusinessbranding.com/?p=1221#comment-290563 I'm not put off by them. As a matter of fact I listen to their pitches and see if there is something there I can use in my live approach. I’m not put off by them. As a matter of fact I listen to their pitches and see if there is something there I can use in my live approach.

]]> By: defiscalisation http://www.smallbusinessbranding.com/1221/how-to-make-face-time-work-for-you/comment-page-1/#comment-290542 defiscalisation Mon, 19 Oct 2009 12:57:02 +0000 http://www.smallbusinessbranding.com/?p=1221#comment-290542 personnally i hate being disturbed by telephone sellers. personnally i hate being disturbed by telephone sellers.

]]> By: Ed Roach http://www.smallbusinessbranding.com/1221/how-to-make-face-time-work-for-you/comment-page-1/#comment-281092 Ed Roach Thu, 16 Jul 2009 20:16:37 +0000 http://www.smallbusinessbranding.com/?p=1221#comment-281092 Musically we don't want to be forget-able now do we? :) Great points. Musically we don’t want to be forget-able now do we? :) Great points.

]]> By: Ed Roach http://www.smallbusinessbranding.com/1221/how-to-make-face-time-work-for-you/comment-page-1/#comment-281064 Ed Roach Thu, 16 Jul 2009 12:53:30 +0000 http://www.smallbusinessbranding.com/?p=1221#comment-281064 Kyle, it certainly does take a defined effort, but customer relationships are so much stronger when face time is part of the strategy. Thanks for commenting by the way. Kyle, it certainly does take a defined effort, but customer relationships are so much stronger when face time is part of the strategy. Thanks for commenting by the way.

]]> By: Ed Roach http://www.smallbusinessbranding.com/1221/how-to-make-face-time-work-for-you/comment-page-1/#comment-281062 Ed Roach Thu, 16 Jul 2009 12:43:34 +0000 http://www.smallbusinessbranding.com/?p=1221#comment-281062 Thank you Promotional. Trade shows are like a new customer mall. Thank you Promotional. Trade shows are like a new customer mall.

]]> By: Musically me http://www.smallbusinessbranding.com/1221/how-to-make-face-time-work-for-you/comment-page-1/#comment-281049 Musically me Thu, 16 Jul 2009 10:46:40 +0000 http://www.smallbusinessbranding.com/?p=1221#comment-281049 I completely agree about the technology has become - in some ways - a cause of the degeneration of certain business practices, especially regarding building relationships with your clients.. The same has happened in personal relationships, and it really is sad. It becomes too inconvenient to physically speak to or visit a shareholder, unfortunately this does make it easier for them to forget about us I completely agree about the technology has become – in some ways – a cause of the degeneration of certain business practices, especially regarding building relationships with your clients.. The same has happened in personal relationships, and it really is sad. It becomes too inconvenient to physically speak to or visit a shareholder, unfortunately this does make it easier for them to forget about us

]]> By: Promotional Products http://www.smallbusinessbranding.com/1221/how-to-make-face-time-work-for-you/comment-page-1/#comment-281040 Promotional Products Thu, 16 Jul 2009 06:22:04 +0000 http://www.smallbusinessbranding.com/?p=1221#comment-281040 Excellent article, I agree that face to face interaction with customers is a tremendous way to increase sales and market your brand . A great face to face technique is attending trade shows, this is a great way to meet many potential clients in a shorter span of time. Excellent article, I agree that face to face interaction with customers is a tremendous way to increase sales and market your brand . A great face to face technique is attending trade shows, this is a great way to meet many potential clients in a shorter span of time.

]]> By: Ed Roach http://www.smallbusinessbranding.com/1221/how-to-make-face-time-work-for-you/comment-page-1/#comment-279685 Ed Roach Thu, 02 Jul 2009 10:51:46 +0000 http://www.smallbusinessbranding.com/?p=1221#comment-279685 Sprachreisen, don't worry about offending me - I like a healthy discussion. You are absolutely right with scheduling instead of "dropping in." I do that with specific customers with whom I have a very good relationship - one's that I know have an open invitation. Sprachreisen, don’t worry about offending me – I like a healthy discussion. You are absolutely right with scheduling instead of “dropping in.” I do that with specific customers with whom I have a very good relationship – one’s that I know have an open invitation.

]]> By: Sprachreisen Suedamerika http://www.smallbusinessbranding.com/1221/how-to-make-face-time-work-for-you/comment-page-1/#comment-279544 Sprachreisen Suedamerika Wed, 01 Jul 2009 09:56:06 +0000 http://www.smallbusinessbranding.com/?p=1221#comment-279544 Ed, sorry I only come back on your questions today. I didn't want to offend you with my comments. My sincere apologies if I did. What I meant is that although you call in advance to check if a spontaneous visit fits into the customers or prospects schedule, my experience is that it is much better to plan ahead and schedule a visit a few days in advance. This way the customer also has the chance to prepare himself. Also I wanted to make it a point that when I call a customer e.g. just now because an other one canceled a scheduled appointment, he could get the impression of being a fill-in for my suddenly empty calendar. OK, and then there are always cultural differences on how to handle this :) Ed,
sorry I only come back on your questions today.
I didn’t want to offend you with my comments. My sincere apologies if I did.

What I meant is that although you call in advance to check if a spontaneous visit fits into the customers or prospects schedule, my experience is that it is much better to plan ahead and schedule a visit a few days in advance. This way the customer also has the chance to prepare himself.
Also I wanted to make it a point that when I call a customer e.g. just now because an other one canceled a scheduled appointment, he could get the impression of being a fill-in for my suddenly empty calendar.

OK, and then there are always cultural differences on how to handle this :)

]]> By: Kyle Vaughan http://www.smallbusinessbranding.com/1221/how-to-make-face-time-work-for-you/comment-page-1/#comment-279444 Kyle Vaughan Tue, 30 Jun 2009 17:24:29 +0000 http://www.smallbusinessbranding.com/?p=1221#comment-279444 Ed, Online relationships are necessary in virtual business. With more and more exposure to developing technologies, consumers are becoming more technical savvy. Understanding and creating a relationship online is as important if not more in some ways as in person. Truth is told consumers are connecting to businesses 24 hours a day. Look at how Wal-Mart, Target, and many other large businesses tailor their services to individuals through CRM software. It is not just a software program that does this but also those who are on the other end monitoring activities to bring a more personalized service to the end user. Captivating that genuine relationship with consumers will make the largest difference in years to come. I already have seen how significant this can be within my own practice as well as been able to provide that service to many clients. Regards, Kyle Vaughan lilyandstone.com Ed,

Online relationships are necessary in virtual business. With more and more exposure to developing technologies, consumers are becoming more technical savvy. Understanding and creating a relationship online is as important if not more in some ways as in person. Truth is told consumers are connecting to businesses 24 hours a day. Look at how Wal-Mart, Target, and many other large businesses tailor their services to individuals through CRM software. It is not just a software program that does this but also those who are on the other end monitoring activities to bring a more personalized service to the end user. Captivating that genuine relationship with consumers will make the largest difference in years to come. I already have seen how significant this can be within my own practice as well as been able to provide that service to many clients.

Regards,
Kyle Vaughan
lilyandstone.com

]]> By: Ed Roach http://www.smallbusinessbranding.com/1221/how-to-make-face-time-work-for-you/comment-page-1/#comment-279378 Ed Roach Tue, 30 Jun 2009 03:18:04 +0000 http://www.smallbusinessbranding.com/?p=1221#comment-279378 You obviously feel their love Lynae. You've obviously got a knack for building online relationships. Yours is a great lesson for us all. You obviously feel their love Lynae. You’ve obviously got a knack for building online relationships. Yours is a great lesson for us all.

]]> By: Lynae Johnson http://www.smallbusinessbranding.com/1221/how-to-make-face-time-work-for-you/comment-page-1/#comment-279311 Lynae Johnson Mon, 29 Jun 2009 17:33:47 +0000 http://www.smallbusinessbranding.com/?p=1221#comment-279311 Thanks for the ideas Ed. I agree that face time is an important tool in building customer relationships however dependant on your personality and the customer's, solid effective relationships can be successfully built using phone and email exclusively. Working through a website my customer base is 99% outside a tri-state area. I have learned quickly who prefers phone communication and who relies on email. Customers I have worked with repeatedly ask to see updated pictures of my children and we regularly have conversations about away from the office type subjects such as family, travel, pets and hostas - the types of things you would normally discuss over coffee. With this type of non-face to face communication I have not only built a rewarding base of referrals from key customers but have maintained significant relationships with repeat customers - even when they have changed careers and joined new companies. Thanks for the ideas Ed.

I agree that face time is an important tool in building customer relationships however dependant on your personality and the customer’s, solid effective relationships can be successfully built using phone and email exclusively.

Working through a website my customer base is 99% outside a tri-state area. I have learned quickly who prefers phone communication and who relies on email. Customers I have worked with repeatedly ask to see updated pictures of my children and we regularly have conversations about away from the office type subjects such as family, travel, pets and hostas – the types of things you would normally discuss over coffee.

With this type of non-face to face communication I have not only built a rewarding base of referrals from key customers but have maintained significant relationships with repeat customers – even when they have changed careers and joined new companies.

]]> By: Evan Freed http://www.smallbusinessbranding.com/1221/how-to-make-face-time-work-for-you/comment-page-1/#comment-278924 Evan Freed Fri, 26 Jun 2009 19:03:43 +0000 http://www.smallbusinessbranding.com/?p=1221#comment-278924 Great and simple suggestions Ed, especially for my generation. I'm in my last year in business school and trying to start my own site. I always try to get peoples phones numbers instead of just emailing them because it is more personal and does help get better connections. I don't think talking over s video screen which i've seen in many comments is the same as meeting the customer in person. It does help for ever sea's business, but not if the customer is a few hours away. With all the technology personal interaction will be lost more and more. I think the company that can remain personal will prevail. Interesting post and i look forward to reading more. Great and simple suggestions Ed, especially for my generation.

I’m in my last year in business school and trying to start my own site. I always try to get peoples phones numbers instead of just emailing them because it is more personal and does help get better connections.

I don’t think talking over s video screen which i’ve seen in many comments is the same as meeting the customer in person. It does help for ever sea’s business, but not if the customer is a few hours away. With all the technology personal interaction will be lost more and more. I think the company that can remain personal will prevail.

Interesting post and i look forward to reading more.

]]> By: Ed Roach http://www.smallbusinessbranding.com/1221/how-to-make-face-time-work-for-you/comment-page-1/#comment-278567 Ed Roach Wed, 24 Jun 2009 00:42:53 +0000 http://www.smallbusinessbranding.com/?p=1221#comment-278567 Thanks Mutuelle, I appreciate your support. Thanks for commenting. Thanks Mutuelle, I appreciate your support. Thanks for commenting.

]]> By: mutuelle http://www.smallbusinessbranding.com/1221/how-to-make-face-time-work-for-you/comment-page-1/#comment-278513 mutuelle Tue, 23 Jun 2009 11:03:19 +0000 http://www.smallbusinessbranding.com/?p=1221#comment-278513 I agree completely with Ed,I was talking with someone about his business on telemarketing ,many customers were giving a lot of comments and dispute with his workers,because they keep buzzing them and ringing on their phones. I agree completely with Ed,I was talking with someone about his business on telemarketing ,many customers were giving a lot of comments and dispute with his workers,because they keep buzzing them and ringing on their phones.

]]> By: John http://www.smallbusinessbranding.com/1221/how-to-make-face-time-work-for-you/comment-page-1/#comment-278208 John Sat, 20 Jun 2009 14:59:45 +0000 http://www.smallbusinessbranding.com/?p=1221#comment-278208 Face time is key. Having worked with Edward Jones (not at Edward Jones) in an alliance, I can attest to their model. However, sometimes it is too rigid. I personally prefer email to snail mail / phone calls. Yet, I do recognize that personal contact is important. Your local community is critical to your success as a small business and the only way to build strong local ties is through face time. Be sure to take the time to schedule face time with those in your community as well, not just sales prospects. Here's a great article that talks more about building your business through community - offline and on. http://www.sbimonline.com/content/small-business-community-using-your-local-community-and-online-community-build-your-business Face time is key. Having worked with Edward Jones (not at Edward Jones) in an alliance, I can attest to their model. However, sometimes it is too rigid. I personally prefer email to snail mail / phone calls. Yet, I do recognize that personal contact is important. Your local community is critical to your success as a small business and the only way to build strong local ties is through face time. Be sure to take the time to schedule face time with those in your community as well, not just sales prospects. Here’s a great article that talks more about building your business through community – offline and on.

http://www.sbimonline.com/content/small-business-community-using-your-local-community-and-online-community-build-your-business

]]> By: John @ Commercial Grinder http://www.smallbusinessbranding.com/1221/how-to-make-face-time-work-for-you/comment-page-1/#comment-278098 John @ Commercial Grinder Fri, 19 Jun 2009 19:49:35 +0000 http://www.smallbusinessbranding.com/?p=1221#comment-278098 I think technology is great but still prefer face-to-face time with my clients if possible. When I meet with a person I can better get a feel to what they want in a project and how important my business is to them. I think technology is great but still prefer face-to-face time with my clients if possible. When I meet with a person I can better get a feel to what they want in a project and how important my business is to them.

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