Comments on: The Value Of Customer Service In An Emergency http://www.smallbusinessbranding.com/541/the-value-of-customer-service-in-an-emergency/ Small Business Branding and Marketing Advice and Commentary Thu, 09 Feb 2012 14:51:53 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Seeds of Growth http://www.smallbusinessbranding.com/541/the-value-of-customer-service-in-an-emergency/comment-page-1/#comment-5837 Seeds of Growth Mon, 18 Sep 2006 17:01:29 +0000 http://www.smallbusinessbranding.com/541/the-value-of-customer-service-in-an-emergency/#comment-5837 <strong>The Value Of Customer Service In An Emergency...</strong> Great example of seeing things from your customer's perspective. What state of mind are your customers in when they need you? Does the experience you offer match their state of mind? Around 3:00pm Saturday afternoon we discovered that our washing m... The Value Of Customer Service In An Emergency…

Great example of seeing things from your customer’s perspective. What state of mind are your customers in when they need you? Does the experience you offer match their state of mind?
Around 3:00pm Saturday afternoon we discovered that our washing m…

]]> By: Nick Rice http://www.smallbusinessbranding.com/541/the-value-of-customer-service-in-an-emergency/comment-page-1/#comment-5628 Nick Rice Fri, 15 Sep 2006 14:46:23 +0000 http://www.smallbusinessbranding.com/541/the-value-of-customer-service-in-an-emergency/#comment-5628 Luke, you are absolutely right. One thing I should've mentioned in the post was the fact that price did not factor into this situation AT ALL. I didn't even ask - as crazy as that may be. I know that not everyone will have the financial luxury to do so, but it's not like we're loaded. I was much more concerned about getting it taken care of as quickly as possible and I'll find a way to pay for it. The longer I waited, the more I would've pay in the end. Great comment. Luke, you are absolutely right. One thing I should’ve mentioned in the post was the fact that price did not factor into this situation AT ALL. I didn’t even ask – as crazy as that may be. I know that not everyone will have the financial luxury to do so, but it’s not like we’re loaded. I was much more concerned about getting it taken care of as quickly as possible and I’ll find a way to pay for it. The longer I waited, the more I would’ve pay in the end. Great comment.

]]> By: Luke Smith http://www.smallbusinessbranding.com/541/the-value-of-customer-service-in-an-emergency/comment-page-1/#comment-5601 Luke Smith Fri, 15 Sep 2006 07:16:50 +0000 http://www.smallbusinessbranding.com/541/the-value-of-customer-service-in-an-emergency/#comment-5601 Great article! Nothing secures business faster (for me anyway) than instantaneous assurance. I've gone with more expensive service providers on many occasions simply for the emergency availability factor. On the flipside, I know organizations with incredibly talented staff who simply refuse to answer emails in a timely fashion, and when you're paying someone to watch your moneymaker, well, you better be available and accessible to address concerns! Good grief, Charlie Brown! Great article! Nothing secures business faster (for me anyway) than instantaneous assurance. I’ve gone with more expensive service providers on many occasions simply for the emergency availability factor. On the flipside, I know organizations with incredibly talented staff who simply refuse to answer emails in a timely fashion, and when you’re paying someone to watch your moneymaker, well, you better be available and accessible to address concerns! Good grief, Charlie Brown!

]]> By: Nick Rice http://www.smallbusinessbranding.com/541/the-value-of-customer-service-in-an-emergency/comment-page-1/#comment-5582 Nick Rice Thu, 14 Sep 2006 23:22:54 +0000 http://www.smallbusinessbranding.com/541/the-value-of-customer-service-in-an-emergency/#comment-5582 Maria, I was just about to forward you my post here. I knew you would appreciate it. I love the blogosphere. It's amazing that you found another article from me on the Two Maids blog - a great read by the way! On the water emergency front, we finally have everything dried out and are in the process of having our AC duct work replaced. Crossing my fingers and knocking on wood, everything seems to be going ok.... Maria, I was just about to forward you my post here. I knew you would appreciate it. I love the blogosphere. It’s amazing that you found another article from me on the Two Maids blog – a great read by the way!

On the water emergency front, we finally have everything dried out and are in the process of having our AC duct work replaced. Crossing my fingers and knocking on wood, everything seems to be going ok….

]]> By: CustomersAreAlways http://www.smallbusinessbranding.com/541/the-value-of-customer-service-in-an-emergency/comment-page-1/#comment-5578 CustomersAreAlways Thu, 14 Sep 2006 21:36:12 +0000 http://www.smallbusinessbranding.com/541/the-value-of-customer-service-in-an-emergency/#comment-5578 <strong>Emergency Customer Service...</strong> I visited the Two Maids Blog today where I came upon this article that talks about customer service in an emergency situation - which was written by Nick Rice (one of my weekly blog reads!) Nick advises: “If you provide emergency...... Emergency Customer Service…

I visited the Two Maids Blog today where I came upon this article that talks about customer service in an emergency situation – which was written by Nick Rice (one of my weekly blog reads!) Nick advises: “If you provide emergency……

]]> By: Brad Williamson http://www.smallbusinessbranding.com/541/the-value-of-customer-service-in-an-emergency/comment-page-1/#comment-5529 Brad Williamson Thu, 14 Sep 2006 05:17:03 +0000 http://www.smallbusinessbranding.com/541/the-value-of-customer-service-in-an-emergency/#comment-5529 P.S. Good post Nick! P.S. Good post Nick!

]]> By: Brad Williamson http://www.smallbusinessbranding.com/541/the-value-of-customer-service-in-an-emergency/comment-page-1/#comment-5528 Brad Williamson Thu, 14 Sep 2006 05:15:04 +0000 http://www.smallbusinessbranding.com/541/the-value-of-customer-service-in-an-emergency/#comment-5528 It's amazing that a company that often deals with emergency situations doesnt, over time, become MORE efficient in their operations. Sometimes you just get the vibe that they are being put out of their way to be blessed with your business. How maddening is that?! Any service company that doesn't evolve, with experience, is just plain lazy and doesn't deserve to be in business. It's crazy to think that even some of the big and "reputable" companies often operate in such a manner. ...bizMAVERICK... Brad Williamson It’s amazing that a company that often deals with emergency situations doesnt, over time, become MORE efficient in their operations. Sometimes you just get the vibe that they are being put out of their way to be blessed with your business. How maddening is that?!

Any service company that doesn’t evolve, with experience, is just plain lazy and doesn’t deserve to be in business. It’s crazy to think that even some of the big and “reputable” companies often operate in such a manner.

…bizMAVERICK…
Brad Williamson

]]> By: Jim G http://www.smallbusinessbranding.com/541/the-value-of-customer-service-in-an-emergency/comment-page-1/#comment-5512 Jim G Wed, 13 Sep 2006 23:19:04 +0000 http://www.smallbusinessbranding.com/541/the-value-of-customer-service-in-an-emergency/#comment-5512 Nick, Great post, sorry about the situation but it certainly gave you great material for one of the best article I have ever read on service. Nick,

Great post, sorry about the situation but it certainly gave you great material for one of the best article I have ever read on service.

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