Small Business Resources and Tips For Veterans

As a veteran, you may have a hard time transitioning to an office environment and opt for starting a small business instead. The thought can be exhilarating and daunting at the same time. Fortunately, there are some organizations that will help you start and manage your veteran owned small business by providing initiatives to aid in your success.

Programs such as the Small Business Administration’s (SBA) Patriot Express Loan Program or the Department of Veterans Affairs (VA) VetBiz program provide veteran owned businesses with the tools to successfully run their own business; however, it is up to the business owner on how they are seen by their customers, which stresses the importance of protecting their brand.

Veterans Resources for Small Business Start-up and Management

Patriot Express

The Patriot Express program is designed to reward our veterans through offering the lowest available interest rates for our service members. Rates can fall as low as 2.25 percent to 4.75 percent, depending on size and length of the loan, as well as credit history and business experience.

Some business owners are members of the National Guard and when called to service, they may consider shutting their doors or leaving their business in the hands of someone who may not be qualified to run the business. This is why the SBA gives veterans the option to use their Patriot Express funds towards finding management in the event of deployment.

Funds are also designed to go towards business purposes, such as funding for start-up costs, like real estate, equipment, and inventory purchases. However, veterans already running a business can use the funds for expansion and disaster recovery. Note that the loan use is restricted to business purposes only.

The SBA considers the following eligible:

  • Veterans
  • Reservists and National Guard members
  • Active duty service members eligible for the Transition Assistance Program
  • Spouses of the above
  • Spouses of service members who have died while serving or due to a service related injury

VetBiz

A longer-standing program through the VA, VetBiz, assists veterans in starting or expanding a small business. Veteran-owned businesses are encouraged to sign up and use VetBiz, due to the fact the government and other prospective clients can look at the business’ ability to meet the needs of certain projects all from the VetBiz site. Therefore, contract buyers have access to all of these veteran-run businesses, their products, and services.

VetBiz gives veteran owned companies priority on government contracts. Contracting officers can easily compare veteran owned businesses from the VetBiz site and narrow down the list of possible contractors. Such ease of access means more business and prime government contracts for veteran entrepreneurs.

Small Business Branding and Reputation for Veterans

Just as trust and reputation were important part of your military service, it is also important in your business. Without a good brand and reputation, your business won’t succeed.

Build Your Brand

After taking advantage of the great programs available to get your business started, be sure to immediately begin managing your brand from the first day your doors open. Building a strong brand takes time, but being proactive while your company is young can lead to much success.

Forums, discussion boards, and social networking sites can easily being a breeding ground for negative comments about your brand, and if a potential customer comes across one of these comments while researching your business, they will most likely go to a competitor with a better image. To protect your brand and image from any potential naysayers, online reputation management must continuously be on the front of your agenda. Businesses frequently perform keyword searches to determine what is being said about the company, while more advanced search engine optimization (SEO) techniques should be used to bump up sites with positive reviews.

Increased Brand Visibility

Achieving the top positions in the search engines has historically been a great way for businesses to achieve greater visibility; however, it is no longer enough. With social networks that carry millions of users, your companies must adapt to promote its brand on these channels as well. It is important to keep your social media sites frequently updated with relevant content because a neglected account is worse than no account at all. To determine post frequency, try experimenting with different numbers of posts and checking you feedback.

Brand Image

Complaints will happen, so be prepared in advance. Whether it is a complaint on your Facebook wall or on a third party reviews site, handle it with speed and care. Show good will to the customer and try to resolve the issue. Even if nothing can be done to please a specific customer, it is still in the best interest of your company and brand image to try and work things out. It shows other customers that you do care and are willing to resolve any problems. It is also a good practice to comment on positive reviews as well, thanking the customers for their patronage, which can build repeat customers and brand advocates.

As a member of the military, you may face many challenges when transitioning to a civilian role. Fortunately there are programs available to veterans to help you make the transition smooth and provide tools that will help you succeed. If you’re a service members interested in starting your own business, look into the available programs and keep in mind it is important to maintain your business’ reputation.

4 Ways to Prepare your Small Business For Summer

Summer brings about change in more than just the rising temperature. If you live in a “summer town” that relies on tourism, you probably already know to stock up on items and get ready for more customers. But in places where population doesn’t fluctuate significantly, there are still things to do to prep for the coming summer. Taking a few (and in many cases, inexpensive) steps can really boost productivity and sales.

Summer Marketing—Do you know of a popular venue where people like to hang out in your area? Cover the place with flyers, signs, or even aerial advertising. Don’t make your campaign overwhelming, but make sure that the public can’t ignore your efforts. If you offer a product, you can also offer free samples or promotional items (i.e. stickers, frisbees, visors, tote bags). Scour popular restaurants, ice cream parlors, community pools, or beach boardwalk (if there is one nearby).

Target Summer Industries/Customers—For example, if there is a summer camp operating close to your business, contact the owners. See if they need your products or services, and offer a bulk or special deal in exchange for their business. Many areas in the country suffer from increased insect/pest activity in the summer. If you are an exterminator, you can offer periodic sprays for places with heavy populations, such as retirement homes, country clubs, malls, etc.

Cheap Labor!—Have a small firm? Take interns for the summer. Some places offer paid internships, but most do not. So if you don’t have the funds to pay an intern’s salary, offer things like free snacks or meals, and the most useful thing of all: experience. You can also offer part-time jobs for high school students. They often look for a summer job, and will take almost anything that gets them spending money and doesn’t interfere with their summer activities. So as a merchant, you can go ahead and take advantage of that. Just keep a few things in mind when it comes to internships:

  1. Interns shouldn’t replace regular, paid workers.
  2. Training new people takes a little time.
  3. It is not mandatory to offer a full-time job to an intern after the internship is over.
  4. Internship experience is for the benefit of the intern.
  5. If you want to pay your interns but don’t know wage regulations, check out the government’s Wage and Hour division. This is also a great resource for part-time compensation.

If you are planning to hire high school kids, take a moment to inform yourself on the laws and regulations for teens at work from the Occupation Safety and Health Administration (OSHA).

Explore The Market—Take the time to do some tourism yourself, and tour your regional market. Summer months provide a great opportunity for testing the waters in your area. Merchants can take advantage of typical summer events such as fairs, farmer’s markets, flea markets, regional festivals, car/boat/plane shows, and the like. These events can offer valuable insight into your competition, product pricing, and your customers.

4 Sources that can help you finance your small business

If you are starting off a small business or are in need of finances to boost up your small business, then you would need to take the help of small business loans. A small business is a business that is restricted to only a few individuals. It is not even listed and does not need the amount of finance that would go into running a big business. In order to fulfill the finance needs of your small business you would need to take out loans. However, it is important for you to know that most investors would not like to invest money in your business and most lenders would also not like to lend you money. This is because as per a common belief it is a greater credit risk to invest in small business.

This should not deter you from seeking to get help. You should understand that even if investors are apprehensive about investing in your small business there are many sources from where you may get finance for the improvement of your business.

If you are starting a small business and wish to take out some loan, then the sources or the places that you should consider for taking out the loan are as follows.

  1. Seeking help from investors: Some inventors are very apprehensive about investing in small businesses but they are still an important source from which you may get loans. An investor can be anyone, an individual or some other business that plans to invest in your venture. You must understand that an investor will invest or loan you money only if they think that your business is interesting enough and has the possibility of flourishing in the future. Such investors will be investing in your business and in return will be expecting a share in the business. As they will become a part of your business they may also provide you with some advice which may become very beneficial for you.
  2. Taking loans from finance companies or banks: One of the most common sources of getting loans for your small business is banks. They provide you with the loan in the form of bank overdrafts. You may also get loans for your small business from various finance companies that are willing to take the chance by investing in your small business.
  3. Opting for the help from government agencies: When you are running a small business or planning to start off one and are in need of finances, then the government agencies can help you out. It is essential to remember that the government agencies do not provide you with the loans directly. The agencies only provide guarantee to the money lenders and the banks that provide you with the loan. This implies that in the event of you defaulting on the loan that has been provided, the government will pay the lender a part of the loan. Thus, the guarantee ensures that the lender is at lower risk of losing out on the full loan amount in case your small business is not successful. So the guarantee provided by the agencies makes lending safer and also makes getting loans easier for you. Thus, although the government agencies do not provide you with the loan directly it still helps you greatly in getting the loan and is considered to be one of the most important sources from which you can get finances for your small business.
  4. Asking from family and friends: It may be difficult for a third party to completely understand your business plans. However, when it comes to your family or your friends, then the understanding is better. They may invest in your business as they believe in you and know you.
      These are a few sources that you may consider in case you need finances for your small business.

What Are The Most Common Mistakes That Small Businesses Make

Businesses don’t come with owner’s manuals, you have to write your own. As you might imagine, the unfamiliar challenges you face as a business owner are yours and yours alone to grapple with. While every business will face its own unique hurdles, there are several mistakes that seem to crop up for the majority of new executives. To avoid the most severe errors, please be on the look out for the following mistakes.

Not Knowing Your Target Market

A shocking number of businesses cannot articulate in a few sentences who their typical customer is. The common characteristics and personality types of their target market remain somewhat of a mystery as their marketing teams tries to reach the greatest number of people possible with their new message. This is a dangerous strategy, considering that “everybody” does not buy your product, a specific group of people do.

Ultimately, business is often about customers buying the product, not the product itself. Thus, you must start with an understanding of why your customers buy your products and work from there. Are your customers mostly young or old, college kids or CEOs, accountants or moms? Constraining your marketing efforts to exclude everyone not in your target market may seem limiting, but doing so may drastically increase your profit margins and provide you with a better understanding of your unique buyer.

Management By Crisis

There are many management styles that business owners can operate under, but by far the most dangerous (and unfortunately quite common in the early days of a company) is management by crisis. Essentially, this management style means that you are always reacting to problems rather than proactively moving forward. If the only time you pay close attention to your business is when something is going wrong, that’s management by crisis.

Management by crisis can be poisonous because it keeps a business stuck in neutral. On the good days, everyone cheers, but no one may push any harder. Then something goes wrong and it becomes a mad dash to restore the status quo. Effective management means paying the most attention to your business when things are going well so that you can learn from your victories and grow from there. Strive to prevent a crises rather than simply responding to them.

Not Systematizing Work

Too many business owners deal with each job as it comes. What they fail to realize is that many of their tasks have similar qualities and characteristics that may always need to be handled the same way. For example, if you own a web design firm, each of your websites might need the same tracking code, shopping cart implementation, and branding elements.

By figuring out what these common tasks are, you can systematize the work by defining step-by-step guides for completing jobs. Creating systems allows tasks to be completed with less mistakes, and in less time each time they come around. Look around your business for reoccurring tasks and seek to set systems in place for how they are to be completed each and every time.

Not Being Open To Change

Paul Graham, a notable venture capitalist and co-founder of seed funding firm Y-Combinator, says that “In some fields the way to succeed is to have a vision of what you want to achieve, and to hold true to it no matter what setbacks you encounter.” Getting an Olympic medal is one such example. Business, he argues, is a lot more like science in that you have to follow the path wherever it leads.

The lesson Graham is imparting here is to stick to your business plan, but be willing to adjust to circumstances when they arise. Your customers, through their buying behavior and feedback, will tell you what they want from your product. Don’t fight it — be willing to embrace it. It’s like Graham says, “If you want a recipe for a startup that’s going to die, here it is: a couple of founders who have some great idea they know everyone is going to love, and that’s what they’re going to build, no matter what.”

Spreading Focus Too Thin

The best businesses you know do one or two things and do them very well. Rare is the company that goes a mile wide and an inch deep and turns a sizable profit. Consider a new company diving into web design, property management, file sharing, and affiliate marketing — this is an extreme example to be sure, but there is no doubt that this business would quickly crash and burn. There is simply too much to know in each domain for any one team to do them all well.

Take Google for example. Sure, now they offer a wide variety of products, but they got to where they are by being the best at search. Had they never buckled down and dedicated themselves to that one goal, we might never care when they came out with new products today. The trick is to find the niche you can serve best, and throw all of your efforts into it. If opportunities for expansion become sensible down the road, consider them when the time is right.

Only Considering Current Competition

World famous hokey player Wayne Gretzky once offered the advice, “Skate to where the puck is going to be, not where it has been.” Applied to new businesses, this means that you must try to have foresight and anticipate competition that may not be prevalent or mainstream yet. If you’re in a market where you don’t believe you have any competition, it means one of two things. It could mean you don’t have an economically viable idea, as Paul Graham explains “You can only avoid competition by avoiding good ideas.”

There is another possibility, though. It could mean that your competition is still so small that they aren’t yet visible to you. Like you, they could be holed up in a tiny office or bedroom somewhere plowing away at your very product. Keep this in mind as you work, and try to anticipate moves from a small company closing in on your same niche. By keeping this in mind, it will increase your odds of not being caught by a surprise competitor jumping onto your scene.

Additional comment: A great example of a company that has avoided these mistakes and is continuing to grow is the auto insurance company Allstate.

Small Business – Why Not BIG Business?

When it comes to competition, there are definitely a few tricks and tactics a small business can employ to look big. Why would you want to do that?  Size tends to instill confidence in consumers; if you’re big then you must be successful, right?  Well we won’t delve into that argument but what we can show you is how to make a small business look big online.

Change your sole proprietorship to an LLC

This is a minor change that can make a big difference. Your company name shows up in your online signature, your communications, and on your website and people notice. LLC stands for Limited Liability Corporation.

Get a good logo designed for your business

Branding and company identity are important to the success of any business and this singularly simple tool will help you create an image.

Make sure your website is clean and polished

A well designed website radiates professionalism. There are a lot of messy and unprofessional websites out there and then there are amazing websites that are clean, easy to navigate and jam packed with valuable content and resources.

Content!

Create a presence online with content. Be an active participant in content marketing. Make sure you have a wealth of up to date and valuable content on your website and network with other complimentary websites to provide content for them. Comment on notable industry blogs and offer value. When your company is all over the web, contributing to your industry, you look successful.

Outsource

This is particularly useful if you outsource your virtual help and/or your bookkeeping and accounting help. You can give them names like “project manager” “customer service manager” “accounting department” and sound like you have a warehouse filled with cubicles and happy employees when in fact you have a few wonderful contractors who make you look good.

Upgrade your contact information

Yourname@hotmail.com doesn’t make you look like you’re from a big company. Most hosting package come with email addresses, use them. yourname@yourcompany.com looks much better. And the same goes for your telephone number. You can get a toll free number for a small fee each month – vanity numbers cost a little more but they can provide an image of size – 1-800-call-now!

Automate

Automate your phone service and your customer service with easy tools. Phones can be automated with a virtual assistant or by using a system like OneBox which screens, answers, and forwards calls automatically based on your preferences and settings. Autoresponder services, live chat and other automated assistance help customers and prospects get their questions answered quickly and it provides an image of size and responsibility.

There are many tactics you can use to make your small business appear like a fortune 500 company. However, remember to always take your customer in mind when making these decisions and taking these steps. If it enhances the user experience then great, if not, perhaps reconsider. It is, after all, all about your customer.

Is Your Online Radar Turned On?

Sitting in my office here in Leamington, Ontario Canada ( just 30 miles ‘south’ of Detroit, Michigan – sounds odd I know), I reflect on how the web has changed the way I do business and in return strengthened my brand. Ten years ago, my market was essentially within a 2 1/2 hour drive of here – North America’s industrial heartland. I marketed traditionally which is to say totally offline except the token brochure website. Those efforts brought me a comfortable living.

Today, I market myself 90% online and use networking strategies both on and off-line. My market is now the world. Through my efforts I have come to build connections to companies in the Czech Republic, India, Canada, England, Australia, and the United States. Consulting has grown into a viable service to customers in need of positioning. Without the internet, this would not have been in the cards.

I recently attended a mentoring supper with local top business students from the Odette School of Business in Windsor, Ontario. All of these young people were chomping at the bit to get into the work force. None were intimidated by the economy. They were filled with optimism. Unlike my generation, they have a massive advantage – the internet. Their dreams can be realized by marketing to a global market instantly. If they never left the online world, they have the potential to build a brand of enormous proportions. If; on the other hand, their brand is limited to a niche market, they can still potentially enjoy a very healthy income.

When I do speaking engagements to predominantly small businesses, I ask the how many blog or utilize html marketing? It astonishes me how many are NOT doing either. Worse than that, it’s not even on their radar. Their reasons for not engaging the web essentially has been their desire for instant results with little effort or cost. Even in the luddite world this is not possible. I imagine, due to a simple lack of understanding (from SEO gurus is my guess) that all they have to do is have a search optimized website, customers will beat a path to their door. When that didn’t happen, they become disillusioned by it all.

It’s no different in the off-line world. They run a few ads and wonder why the phone isn’t ringing off the hook. It all boils done to a realistic strategy and having an open mind and realistic set of expectations. For my business efforts, I came to realize that patience was indeed a virtue. I enjoy musing with colleagues that you never know what the next email will bring you. Not unlike every form of marketing it is longevity that gives birth to results. As your influence grows from community to community, your opportunities grow with it. Before you know it, your customers who benefit from your product or service come from locales outside of your traditional reach. Your brand grows with the increased exposure you get.

How To Make Face Time Work For You

Technology has changed the face of business in spectacular ways. It has enabled businesses to embrace a greater community, it has increased productivity, and simplified communication. There are so many positives that they would be hard to name here in this post. There is one aspect of technology that I find sad, and that is how it has made us lazy regarding personal contact or “face time” with customers and prospects. Email makes it so easy and efficient. But, you know what they say, “out of sight, out of mind.” In business this situation can be the kiss of death. If your entire relationship is email and text based, there is virtually no relationship.

Long distance customers take on a different dynamic, but customers within a few hours drive are worth having face time with. Companies like the investment company Edward Jones, does not allow it’s advisors to use email with their customers. They do allow personal, voice and snail mail contact only. This effort is rewarded repeatedly. Here are some other things that I do to make “face time” work for me:

Coffee chat: When a person contacts me to see how we might work together, I typically suggest we meet over coffee. This way I can size them up better and try to understand their motivation. I’ve struck up some terrific business relationships this way.

Networking meet-ups: You can use these events to spruce up your sales skills and put a face to a name. It gives you a chance to help someone on the spot.

In-person presentations: I like to present proposals in person. This shows that I want their business enough to get off my butt and shake some hands. I don’t want our relationship to be entirely virtual. Show you’re a real business.

Ignore email: Purposely visit customers. Showing up to chat WILL get you more business. I can’t tell you how many times I’ve taken something in personally that I could have just as easily emailed only to get other projects given to me on my way out the door. Seeing you reminds them of other ways that you can help.

“I’m in the area” opportunities: Sometimes, when “I’m in the area” I call to see whether I can pop in to say howdie. These friendly requests always brings a smile and some great conversation.

New service meetings: Recently, I emailed a number of old files and offered to bring them a coffee and discuss what I’m offering these days that might be of help to them. I hand a hand full take me up on it, and this effort resurrected some old business.

The point here is not to rely on convenience to grow your business. It’s not about you – it’s about them.