I’ve seen several cases lately where graphic designers will gather opinions on Facebook regarding logos they’re designing. I can’t help but think that reflects badly on their brand. The client is retaining them based on their professionalism in the field. I feel letting Facebook friends chose their best says plainly that these designers don’t have the confidence to know what is the best solution. A logo speaks to the face of a brand. It’s not a work of art but a communication vehicle. These designers are doing their clients a disservice. I believe that a designer who is charge of…

Before the web was a dominant influencer to a brand, a company could essentially hide behind their brand. How their advertising portrayed them was all the contact the public had with the companies they bought from. With this in mind a company could say one thing on the surface and do an entirely different thing behind the scenes. The tobacco industry is a good example. In the public eye, the advertising showed a lifestyle that was glamorous and appealing while the reality behind the scenes was that they were selling a product that could kill the user. At that time…

If your business offers customer service, then you should know that treating your customers kindly and with respect makes all the difference in the world to your reputation and your bottom line. There is nothing worse than a dissatisfied customer talking badly about your business and the way they were treated by you—yes you because to them YOU are your BRAND It doesn’t matter that you are not personally there, the people representing your company represent you. Here are some tips to help you get your customer service associates up to par. Always ACKNOWLEDGE your client/customer.  Customers walking in your…

With the new year, our podcast is revived and have every intention of keeping it going through the year (and beyond). That’s the important thing isn’t it? Setting goals and wanting something for the new year is one thing. Taking action on it and keeping on doing it for the whole year is a whole other thing. What better way than to kick off our podcast talking just about that? Join me (Lynette Chandler), Melissa Ingold of SpecialReportsClub.com and Kelly McCausey from SoloSmarts.com as we casually chat about: Our direction for 2013 and how they come to be Why you…

It was more than a year and a half ago when I realized I needed to make a big change. After more than nine years in the ‘work at home mom’ niche, I had an empty nest and an increasingly awkward sense of self when I sat down to blog and podcast content for that niche. When you love your niche the way I did (do!), you’re slow to notice that you may no longer fit in with the people you’re talking to. But that’s the key – when you realize you’re talking TO them, not WITH them. I realized…

Nothing is more striking visually in a brand than its colour palette. It can move people, calm people and agitate them. Colour has meaning and can be historically relevant. An example of what I mean by this is – let’s say you have an antique store or modern store for that matter that sells 1950’s era goods that are original or retro. You would be wise to use the pastel colour palette from that era (shown here). On doing this, your audience would immediately relate to the environment you are trying to create. Color also can help the customer feel…

When people think of you and your brand you want them to do 3 things: Know Who You Are/What You Do Like Who You Are/What  You Do Trust What You Say When it comes to your brand and email marketing, personalizing your emails, auto-responders & newsletters can help you accomplish all 3 things listed above. You want the email recipient to recognize the email is from you, like you enough to open the email right away and take action on what you’re telling them to do. One of the ways you can make that happen is by treating your reader…

Re-brandingThere are many good reasons why a company might want to re-brand. Entrepreneurs by their nature see the benefits in upping their game. Constantly raising the bar within their category keeps the competition on edge. They spend more time keeping up or as I like to say. “following, not leading.” A common mistake you’ll see all around you is companies who think re-branding is changing their logos and marketing materials. Without a doubt this may indeed happen with a re-branding, BUT it is by no means the definition of re-branding. You would want to re-brand if…

Value Your Customers If You Value Your Business Have you ever walked into a store excited about your latest purchase only to leave your much coveted purchase on the counter because of the [lack of] customer service? Remember how that made you feel? I’d venture to say that if you were happy & excited to make your purchase when you walked in the store you walked out with a much different feeling about your choice and vowing to find the item somewhere they would actually appreciate you. Let’s translate that to your own business. How many people walk away from…

I’m sitting here trying to be profound and write something great about the coming year’s branding efforts. I’ve got nothing. Not to say I’m pessimistic about the coming year, but I’m drawing a blank about what to write about. Since I’ve started blogging (2006) I have written several hundred articles on branding. Now, during the first week of a fresh new year I can’t think of a single thing to write about except this description of my dilemma. I try to write an article a week as a minimum. Sometimes the inspiration flows and I’m able to bank them and…