A Contradiction Is A Terrible Brand
It continually comes to my attention that a good deal of businesses don’t do as they preach. As a brand (which to my reasoning is your reputation), you have a responsibility to deliver an authentic experience to your marketplace. A basic example of this off-brand thinking is a real estate agent who buys a home from a private seller. When they are out pitching their services they tout the benefits of dealing with a professional sales person on both fronts – buyer and seller. What does this say about their integrity if their system is good enough for you but…