No matter how rapidly our world is changing, good customer service principles never go out of style. It’s always a good idea to review them from time to time. This beautiful and easy-to-read infographic will help you to understand how your customers and clients think, resulting in outstanding customer service that they’ll be excited to share with their friends and associates.

As  work at home entrepreneurs, it’s important for us to find ways to stay motivated on those days that we might be struggling. It’s important to stay fresh and inspired each day. Try posting some of these  mantras on your vision board to remind you to stay positive and forward thinking.

If you’re the introverted type, it can be very helpful to know what you’re going to say and how you’re going to say it before you get to your next networking event. But even if you’re an extrovert, this article will help you plan your elevator speech and make the most out of the few minutes of time that you’ll have to chat as you meet new people (and prospective clients!)

  If you have a brick and mortar business, you have probably wondered how to improve your search rankings so that customers can find you quickly and easily. No business owner wants to be on page 3 of search results. The subject of improving your SEO can be pretty overwhelming but this article gives you three simple steps (along with helpful visuals) to help you improve your Google visibility.

As a business owner in the digital age you might feel some pressure to be available on an almost 24/7 basis. It’s important to remember that just because someone can email you or text you at all hours, it doesn’t mean that you have to respond to them immediately. It’s really important to set boundaries such as business hours and policies. This article will help you understand the importance of setting boundaries and offers some help with getting started.

I’ve been involved in many entrepreneurial communities since 2000. From good old fashioned forums, to the latest trend – groups on Facebook. I’ve seen plenty of people pass through the doors. Some have gone on to build amazing business. Some, never seem to launch, even when they’ve been around for years. Sometimes, it’s because people just don’t know what they want to do. Other times, they know what they want to do, what kind of business they want to set up and have even started the process, and yet… nothing. I can’t even count how many times I’ve heard people say,…

Yesterday’s the past, tomorrow’s the future, but today is a gift. That’s why it’s called the present. –Bil Keane With technology eating up more of our time than ever, anyone will find this article with simple time management principles to be helpful. You don’t have to read yet another book or watch a webinar; just read and implement these simple steps and you’ll be able to reclaim more hours in your day.

Have you heard the buzz about Periscope and wondered if it’s the right platform for your business? Periscope has certainly been generating a lot of excitement and many are saying that it’s here to stay along with Facebook, Instagram and Pinterest. Periscope is a video streaming platform owned by Twitter and has only been around for about three months. Everybody’s talking about it. But like any other new technology it does take a little time and effort to learn how to use it to its full advantage. This helpful article will show you how you can use Periscope to improve client engagement.

Part of branding online is to claim your presence and establish the fact you are an authority in your area. Unfortunately, far too often, online content – blog posts in particular – are created for the sake of having something to post so the results are generalized, and not great for building authority. How do you know if you’re creating creating authority content on a consistent basis or not? The good news is, these type of content and websites leave big clues. Go Deep, Take Many Words As You Need General (non authoritative) content, tend to be about 300 to…

Offering great customer service can seem like a no brainer for business owners but if you browse sites like Amazon and Yelp, it’s quite easy to find dissatisfied customers. Unfortunately, people are very quick to jump online to voice their complaints but not always so quick to leave good testimonials. This article will show you 10 effective solutions that any business owner can take to improve their customer relations. Don’t neglect this important aspect of your business plan. If someone posts something negative about your company online, it will diminish your online reputation.