There has been a shift coming for some time, have you noticed?
Sales used to be about catalogs, cold calls, doughnuts, lunches and lobby phones. But, not anymore, now sales is about the post choice, transactional components; how many, how much, by when, shipping methods, warranties, etc.
Everything else, and I mean EVERYTHING is marketing. Check the new American Marketing Association’s definition in Rob’s recent ( 2/5/08 ) post. Marketing is no longer a “function”, but a process that includes every nook and cranny of an organization. Marketing is about “information”, both good and bad, that is available 24 X 7 X 365 to anyone with a computer, an internet connection and a friend.
“Marketing”, by this new definition, plays a much bigger role in terms of how goods and services get specified and purchased. Yet the sales and marketing budget components, which are their % relationships to one another, and their individual relationships, as a percentage of gross revenue haven’t really begun to change much. Why?
To me, this is because few see that Marketing is the new Sales. Fewer still see that Marketing is the best sales person they will ever have… [Read more...]





