Archives for July 2013

Five Ways Total Quality Management Can Revamp Your Business

With so many factors in a shifting landscape, sometimes it’s difficult to get a broad overview of your business. If you have a firm grip on total quality management, your leadership teams are focused on case studies and apply successful techniques to your current operations.

Depending on the size of your firm, it may not be possible for leaders to get on the same page. Larger organizations may consider hiring an outside expert to help them strategize. In smaller organizations, however, internal leadership collaboration can make a big difference.

total quality management illustration design over a white background

Here are five benefits of total quality management that can improve your business.

1. Better communications

Leadership teams can grow significantly stronger if they work on quality management together. This gives different departments the opportunity to pool resources, collaborate on changes, and compare notes.

No total quality management plans are one-size-fits-all. These strategies must be designed with the company’s best interests in mind. Having representation from various teams can strengthen your plan, and ensure that no one is left out. Working together to redefine processes and streamline workflows can build closer relationships between departments.

2. Higher team morale

When your company takes action to develop and implement a better total quality management plan, your workforce will take notice. They can bring attention to faulty or time-consuming processes that need to be dropped or revised. Areas of frustration can be discussed, so leaders can find effective solutions.

This can help restore workers’ faith in a company and align everyone with the organizations’ mission. Higher team morale can have a positive impact on productivity and customer relationships. Make sure that communication channels are open to everyone in your organization, regardless of their roles.

3. Outside perspectives

If your company is very large, it may be difficult to unite leaders from various departments behind a cohesive plan. This is when your business should look to an outside expert to study processes, product design, training, and employee participation.

A third-party expert can provide an objective assessment of your company’s operations and then create a total quality management strategy that fits your needs. Since a third-party consultant is not involved in your daily functions, he or she will have enough distance to identify success and opportunities for improvement.

4. Process evaluation

As leaders and outside experts collaborate on a strategy, they must look at their current processes and consider how to improve them. This includes a thorough analysis of all processes, from general to minute. Specialty software can help leaders track employee performance, pipeline activity, revenue streams, inventory, and shipping freight costs.

Metrics should provide leaders with a clear snapshot of how each department is performing at any given time. Keeping an eye on these numbers can help your company adjust processes, by comparing the changes to updated metrics. Tracking metrics can also help managers identify workflow failures, so they can shift gears immediately and discard unproductive processes.

5. Implementation and action

Once your company has created a total quality management strategy, it’s time to act on it. In order for your organization to be successful, you must get all employees on board with the pending strategy.

Smaller processes should integrate with the whole, and they shouldn’t cause conflict or more work. Collaborate with company trainers to make sure that all employees understand how the new strategies will be implemented, and what workflow changes will be embraced.

Leaders should track incoming data during this transitional period, to see if the new processes are driving better results. A streamlined total quality management plan can greatly increase your company’s ROI and foster better customer relationships.

25 Surprising Email Stats

What’s your takeaway? There are a couple of things that jump up for me.

  • Quite a bit mentioned about mobile email and that decision makers open their emails on mobile devices.
  • Email is well and alive today

My Self-Investment = Self-Confidence Rant!

whatisyourbrandI’m always trying to find ways to improve on what I do. I do a lot of reading, I reach out to people. I’m continually looking for great opportunities to get my message out there. I recently launched my new website that I had ported over to WordPress. Now my blog is within my site rather than at a separate location. I’ve also just launched my new ASK ED! question service. In the bag and ready for promotion is a 3 product mastermind like consulting packages that I will start promoting very soon. Also In the works is a new branding product for those in the graphic design industry and I’m also half way through my second book – “101 Branding Tips, Volume 2.”

All of this takes an investment in time, effort and money. It is frankly a dedication to self-investment. It’s important to keep the wheels in motion and continually and consistently delivering on the promise of being of value to my audience. What I see out there though (and on a regular basis) is a lack of self-investment. I can’t understand the attitude that to do nothing is acceptable. All businesses have peaks and valleys. I’ve heard every excuse why business is bad. Every time I’m involved in this discussion I ask “what are they doing to change this.” I get the same response – absolutely nothing. I do get lots of reasons for the lack of commerce, customer apathy, the bad economy, competition, advertising doesn’t work, promotion’s not for me, I’ve got no money, blah, blah, blah.

From my seat this lack of self-investment is a testament to their lack of self-confidence. These people WILL spend money on everything but the very things that will make them money. To do nothing delivers nothing. To wait is to add another excuse down the road – “shi*! I should’a done that 6 months ago!!!” If your self-confidence is waning, recognize it and do what have to to boost your moral. Join or start mastermind group. Network more. Speak to groups of people. A lack of self-confidence is written all over your face so there’s no hiding it. You either deal with it or suffer from it. This equates to your brand both personal and corporate. To do nothing defies logic.

Thanks for putting up with my mid-summer rant.

How To Use Public Speaking As A Lead Generator

hamPublic speaking is a great way to build awareness for your brand, generate leads and increase your expert profile.

Public speaking is not a natural thing to do. Standing in front of groups of strangers is enough for some people to lose their cookies. I suggest this channel a lot when I am in conversation with business people. I get a lot of cringes and excuses. But the truth in the matter is public speaking can be easy to do. My experience is typical – I too was nervous the first time I spoke. I had a script, I lost my place a few times and that just completely un-nerved me. Of course we think the audience sees our embarrassment. The truth is they don’t mind a hiccup or two.

My solution was advice from a friend. He said, “Ed, you know the topic very well don’t you?” Yes of course” I said. “Well just use your slides as topic guides. Glance at the screen, see the topic and speak to it. When you’re done, move on.” You know it worked like a charm. This was about 9 years ago and I’ve been doing it that way ever since. What’s great, I never have to prep, no scripts to write, and no jitters before I go on. I just show up and do my thing. It’s even fun, because I try to engage the audience in the discussion as well.

What ever it takes for you deliver your message, i absolutely believe you will find opportunities with the effort. For venues to speak, you will be surprised to learn that organizations are constantly looking for speakers to educate their members. From time to time I even get paying gigs. Yes, people will pay to hear your opinion. The best one for me was in Prague, Czech Republic. I regularly speak and it always brings in leads.

If you’re looking for a way to help your business giving public speaking a try – I believe you’ll really enjoy it.

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