About Ken Chandler

I started my first offline business around 1992 I owned and operated a radio sales and repair shop for about 4 yrs. I have been online since around 1996. I dabbled mostly and it wasn`t till 2006 when I went to my first Big Seminar that I really saw what the internet was doing right at my fingertips.
Since then I have started and currently run several service sites online.My personal brand online is not completed yet but I work on it daily in the hopes of establishing myself.

I decided to narrow down those that I truly follow and recommend. Armand Morin , Michel and Sylvie Fortin and Jim Howard author of Branded for Success are my main sources of knowledge these days by choice.
For inspiration Tony Robbins fills the bill nicely.
I have to say that Ed Dale is still a favorite and I love what he has done with the Challenge and the amount of people I know who have benefited .Jimmy D Brown,Jim Edwards are always trusted sources of quality information.

I intentionally cut back on those that I follow to reduce the noise and allow me to focus on what is important.This is not to say there are not plenty of good people to learn from. I just think you need to choose a few and immerse yourself in what they can offer.

Napoleon Hill- is a must read for anyone in business

I think I have a diverse enough background to bring some good things to smallbusinessbranding.com . I look forward to the chance to prove it.

Here are my most recent posts

9 Things You Should Know When Dealing With Difficult People

Most of us would rather avoid confrontation. Unfortunately, we live in a world that is not free of it. We have to be dealing with difficult people and situations in our business from time to time.

9 Steps for Dealing With a Difficult Customer

Here’s the good news. In some ways, handling demanding people is a little easier online because that person isn’t in your face. You also have the luxury of time and to respond on your terms. Try these techniques the next time you encounter a troll, an upset customer or someone who is just plain rude.

When Dealing With Difficult People, Keep Calm

This is always so much easier said than done in the heat of the moment. However, as mature adults, we simply must learn to contain the natural anger and hurt.

For me, staying detached helps. I pretend like I’m a customer service rep just doing his job. Often, I even introduce or sign off with a different name (that has other benefits too). This way, I’m forced to be calmer – after all, if I were a rep who wants to keep his job, I should be nice.

Don’t Sweep Them Under The Rug

It is awfully tempting to close your eyes and pretend things never happened. However, when people misbehave on your turf, such as your blog, your forum, your Facebook group or page, your help desk, it’ll only hurt in the long run to let things slide.

Resentment among members will seep into the community. Those following you will notice the lack of leadership. And, if it’s a customer issue, you’ll probably lose them for good. It’s hard but you should always acknowledge the offender.

Respond Later – But Not Too Late

Just because you must respond doesn’t mean you should jump right to it. Try not to get roped into a match in the heat of the moment. Let a comment stand 15 – 30 minutes or even an hour or two. It’ll be OK. You’ll probably have a clearer head by then. You might also have given the other person some time to chill out.

Ask Your Trusted Peers For Input

There are two scenarios when to use this. First, when you are stumped at how to respond to a particular issue. Two, when you want to validate your response is the best possible one you can give.

Almost always, I find others will give, or remind me of a different perspective. This usually leads to a clearer, better thought out reaction that seeks to reconcile rather than alienate.

Give The Benefit of The Doubt

We all have bad days where one bad thing seems to lead into another. Whether we realize it or not, we offload this negative energy onto others. Perhaps that’s what’s happening to this person.

Resist The Urge To Defend

Sometimes, no matter how you say it, explaining yourself always comes off as defensive. This could infuriate people even more, sending the situation spiraling in a direction you don’t want.

That’s not to say you admit defeat or apologize for what you believe in. Instead, saying something simple like this could diffuse the situation quickly. “I can see how that would be upsetting. Thank you for voicing your opinion.”

Be Polite

Whenever my children cry about who did/said something bad to them first, I’ll respond with, “Yes, that wasn’t nice but you don’t have to return the favor.”

By returning rudeness with politeness, we break the cycle. The buck stops with you.

Sift Through For Real Nuggets

Unless it’s a personal attack, underneath all the tough words, there could be truth. This person might be pointing out something you overlooked. They might be showing you a different way and point of view. It’s hard to read but after time has passed, try to ascertain if there is something you can learn from it. It’s OK to feel a little upset again but don’t let that take over. Focus on what you can learn and you’ll see it.

Cut Them Loose

No matter what you try, some people may be beyond helping. Limit your time with them. Get someone else to assist them. Try to have short conversations or those that steer clear of hot button topics. If you really cannot be around them, cut them loose completely.

It’s never easy dealing with difficult people. Give yourself permission to feel hurt, to even get upset. You can’t win over everyone, but if you stay classy, you’ll always come out a winner, no matter what the immediate results are.

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Content Strategy Ideas That Work & Won’t Burn You Out

Chris Bennet of 97th Floor shares some wonderful content strategy ideas. The heart of the message – repurpose your content. Check out the presentation to see how he suggests doing it.

Have You Been Using Twitter The Wrong Way?

I have been using Twitter for a while now but never knew about this. Awesome tip from Gary Vaynerchuk.

Newsjacking: Your Path To Media Coverage?

Here’s an interesting presentation I came across. I’d never heard of the term newsjacking before but it’s pretty interesting. The slide shows you two examples although one is in French so if you don’t read French, you’re left with one example. It’s still pretty clear how it works.

In short, you do a soft pitch relating your solution to an event that is happening or developing. Then write your press release.

50 Stats That Could Change Your Marketing Direction

Very well done presentation here. What I find most interesting is the data on Mobile and Apps. To me, the message is loud and clear. Mobile integration is already a big part of consumer’s life. If mobile isn’t in your radar in some way shape or form you could be left out in the cold in just a few short years.

5 Steps For An Outstanding Presentation

Besides being a great presentation, I love how short and sweet this is on its own. Short is good.

I think #2 is not always possible but good to attempt to do when you can and #4 is probably my biggest challenge.

What is your takeaway from this presentation?

#2 Building Your Personal Brand Even When Your Domain Is Taken [Podcast]

Because we have to carry it throughout our lives, our names are so important to us. In real life, we may share the same name with others but online, only one person can hold that domain. So what happens when you try to register your own name and it’s taken?

SBBPodcast

In this podcast, we talk to Connie Ragen Green who found herself in that exact situation. Listen in to learn what she did about it, went on to build a super successful business with it.

Learn more from Connie through her 10K Laser Coaching Program.